Description

The Outbound Sales and Customer Service Representative will engage in professional processing of outbound sales and customer service calls. This role involves responding to customer inquiries, resolving issues, and providing support to those in need. You will have the opportunity to offer up-sells and cross-sells, ensuring a positive customer experience while adhering to a structured work schedule.

Company Culture and Environment

Anova Care values a diverse workforce and fosters an inclusive environment. The emphasis on teamwork and respect in communications highlights a supportive workplace that encourages positive interactions with both customers and colleagues.

Career Growth and Development Opportunities

Working at Anova Care provides opportunities for on-the-job training, which can enhance your skills and support your professional development. The organization is committed to leveraging talent, indicating potential pathways for career advancement.

Detailed Benefits and Perks

• Health, dental, and vision insurance options with various plans, partially subsidized
• Paid vacation and sick/personal days
• Approximately 12 paid holidays
• One-time reimbursement for setting up your home office
• Monthly reimbursements for internet and home office expenses
• Monthly gym reimbursement for gym memberships or online classes
• Fully paid Basic Life & AD&D, Short-term, and Long-term Disability Benefits
• Voluntary benefits including Pet, Home and Auto, and Legal Insurance
• Pre-tax Flex Spending/Dependent Care/Transit accounts
• 401k plan with company matching

Compensation and Benefits

• Pay rate of \(25.00 - \)40.00 hourly
• 401(k) and matching contributions
• Health, dental, and vision insurance
• Paid time off and referral program

Why you should apply for this position today

This position offers the chance to work remotely while being part of a supportive team that values diversity. You will contribute to meaningful interactions with customers, enhancing their experience and addressing their needs in a positive manner. Joining Anova Care means being part of an organization that prioritizes both employee well-being and customer satisfaction.

Skills

• Excellent communication skills
• Ability to resolve customer issues effectively
• Strong multitasking abilities without loss of efficiency
• Comfort with upselling and cross-selling techniques
• Dependable, with a strong attendance record
• Capacity to maintain confidentiality

Responsibilities

• Professionally process outbound sales and customer service calls
• Respond to customer questions and resolve issues
• Pray with those in need
• Offer up-sells and cross-sells to callers
• Record and verify accurate information on all calls
• Adhere to the provided work schedule
• Communicate positively and respectfully with customers
• Meet established sales/fundraising goals on outbound projects

Qualifications

• Applicants must reside in the U.S.
• Previous experience in customer service or sales is preferred

Education Requirements

• High School Diploma or equivalent

Education Requirements Credential Category

• High School Diploma or equivalent

Experience Requirements

• Relevant experience in customer service or sales is preferred

Why work in DORCHESTR CTR, MA

Dorchester Center, MA, offers a vibrant community with access to urban amenities while retaining a neighborhood feel. It’s a great place to balance professional and personal growth, with various local attractions, parks, and cultural experiences available to residents.