Description

Thank you for your interest in the Work From Home Patient Services Representative position. This is a regular, full-time position with virtual training and employee benefits, and it is 100% remote. Come join our team!

Patient Services Representatives communicate with patients via phone, accurately and timely schedule appointments based on provided protocols, pre-register patients, and verify insurance. This is a virtual call center position, so you know when you disconnect the call, you are done with that task and on to the next one.

Company Culture and Environment

Anova Care is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. We value an inclusive and supportive work environment that promotes teamwork and collaboration.

Career Growth and Development Opportunities

While specific growth opportunities are not explicitly stated, the full-time nature of the role and the remote work format suggest potential for career advancement within the company.

Detailed Benefits and Perks

• Health, dental, and vision insurance with a choice of many plans/costs partially subsidized by us
• Paid vacation
• Paid sick/personal days
• ~12 paid holidays
• One-time reimbursement to set up your home office
• Monthly reimbursement for internet or other home office expenses
• Monthly gym reimbursement for gyms, online classes, etc.
• Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
• Voluntary benefits such as Pet, Home and Auto, Legal Insurance plus more
• Pre-tax Flex Spending/Dependent Care/Transit accounts
• 401k with match

Compensation and Benefits

Pay rate is \(27.00 - \)38.00 hourly.

Why you should apply for this position today

This is an excellent opportunity for individuals seeking a flexible work environment with the benefit of contributing to patient care from home. Join a team that values diversity and offers substantial employee benefits.

Skills

• Exceptional communication skills, both written and verbal
• Proficient knowledge of Microsoft Office Suite
• Proper phone etiquette
• Ability to handle high-volume scheduling in a call center environment

Responsibilities

• Communicate with patients via phone
• Schedule appointments based on provided protocols
• Pre-register patients and verify insurance
• Handle 100+ calls back-to-back per shift

Qualifications

• Minimum of one year of high-volume scheduling experience in a call center environment preferred
• Medical experience is a plus
• Must have private, noise-free, HIPAA-compliant space at home

Education Requirements

• High school diploma or equivalent

Education Requirements Credential Category

• High School Diploma

Experience Requirements

• Experience in a call center environment preferred
• Experience in handling scheduling and patient communication

Why work in Vienna, VA

Vienna, VA offers a charming suburban environment with excellent amenities, parks, and a strong sense of community. The area is known for its high quality of life, diverse culture, and proximity to Washington D.C., providing many opportunities for dining, entertainment, and professional networking.