Description

As a Remote Customer Service Representative, you’ll play a crucial role in assisting patients with the payment of their medical bills. This involves contacting customers to discuss payment options, negotiating payment plans, and working in a fast-paced virtual environment to ensure account receivables are effectively collected. To excel in this role, you’ll need to be comfortable with technology and quick to learn the technical aspects of the job.

Compensation and Benefits

• Health, Dental, and Vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Paid time off (PTO)
• Paid Holidays
• 401(k) plan
• Voluntary Insurance options

Why you should apply for this position today

This position offers the chance to make a direct impact on patients’ financial experiences, while working in a supportive virtual environment that values teamwork and communication. Joining our team means being part of a company committed to excellence in customer service.

Skills

• Strong customer and client focus
• Excellent communication skills, with the ability to convey information clearly and professionally
• High level of integrity and confidentiality
• Team-oriented with a collaborative mindset
• Basic computer proficiency is required

Responsibilities

• Provide exceptional service to patients on behalf of our clients
• Contact patients via phone to collect payments on medical bills
• Communicate with patients clearly, accurately, and professionally
• Review patient accounts and document interactions and feedback
• Negotiate reasonable payment arrangements with customers
• Set up payments via check, electronic transfer, or credit card
• Follow company policies and procedures to ensure compliance
• Meet or exceed established performance goals
• Work closely with team leads and management to resolve issues and ensure patient satisfaction
• Perform additional duties as assigned

Qualifications

• Prior customer service experience is preferred
• Experience in medical billing or healthcare revenue cycle is a strong plus
• High school diploma or GED required
• One to two years of college education preferred

Education Requirements

• High school diploma or GED required
• One to two years of college education preferred

Education Requirements Credential Category

• High school diploma or GED

Experience Requirements

• Prior customer service experience is preferred
• Experience in medical billing or healthcare revenue cycle is a strong plus

Why work in Reading, PA

Reading, PA is a city rich in history and culture, offering a welcoming community and a variety of recreational activities. It has a growing job market and provides a balanced lifestyle with access to nature, arts, and local cuisine, making it an attractive place to live and work.