Description

Are you passionate about making a positive impact on early childcare programs and the lives of children? We’re seeking a Client Success Specialist to join a dedicated Business Services Team. In this role, you’ll provide outstanding support to early childcare programs, directors, key staff, and other stakeholders. You’ll assist with inquiries, offer solutions, and provide training on web-based software systems, resource platforms, and financial services.

If you have a heart for early childhood education and thrive in a collaborative, dynamic environment, this is your chance to make a difference.

Company Culture and Environment

Our company fosters a collaborative and supportive atmosphere where team members are encouraged to share feedback and work together towards common goals. We value diversity and strive to create an inclusive environment that empowers individuals to excel.

Career Growth and Development Opportunities

This position offers a unique opportunity to support childcare providers in delivering high-quality services to children and families. By utilizing innovative tools and resources, you’ll help childcare providers strengthen their businesses and focus on providing exceptional care. Opportunities for training and professional development are available, enabling you to grow in your role.

Detailed Benefits and Perks

• Comprehensive health benefits (medical, dental, vision)
• Company-paid life insurance
• 401(k) plan with company match
• Paid vacation, personal days, and holidays
• Employee assistance programs
• Flexible remote work options

Compensation and Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance
• Retirement savings plan with company matching
• Generous vacation and paid time off policy
• Opportunities for professional development and continuous learning

Why you should apply for this position today

If you’re driven by purpose and excited to make a meaningful difference, we’d love to hear from you! This role allows you to impact early childhood education positively while working in a supportive team environment.

Skills

• Bilingual Fluency: Proficiency in both English and Spanish, with excellent communication skills in both languages
• Detail-Oriented Mindset: A sharp focus on accuracy and results
• Tech Savvy: Quick learner of new software systems, with proficiency in Microsoft Office and familiarity with cloud-based applications, CRM tools, and multiple operating systems
• Strong Time-Management Skills: Ability to prioritize effectively in a fast-paced environment
• Problem-Solving Skills: A resourceful, independent thinker who is committed to delivering results and adapting to change
• Collaborative Communication: Skilled in cross-functional communication and influencing teams
• Experience: 1–3 years in customer service, data entry, or product training

Responsibilities

• Provide exceptional service to early childcare programs, both remotely and in person, by addressing product and service inquiries, troubleshooting issues, and resolving concerns
• Deliver engaging product and service training to childcare program directors and staff through webinars, instructor-led sessions, and more
• Assist in creating and maintaining effective training content for both in-person and online sessions
• Support client retention efforts by onboarding and guiding new clients through implementation processes
• Accurately maintain records and generate reports in various reporting databases
• Build and nurture strong relationships with internal and external stakeholders, regularly offering feedback and support
• Ensure adherence to project goals, policies, and performance standards
• Collaborate across teams to provide technology updates and ensure quality assurance
• Track client interactions and support efforts using CRM tools
• Assist with translations as needed
• Perform other duties as assigned to support overall success

Qualifications

• Bilingual proficiency in English and Spanish
• Detail-oriented with strong time management skills
• Tech-savvy with experience in various software systems
• 1-3 years in customer service, data entry, or product training

Education Requirements

• A Bachelor’s Degree is a plus

Education Requirements Credential Category

• Undergraduate degree preferred but not mandatory

Experience Requirements

• 1-3 years of relevant experience in customer service, data entry, or product training

Why work in Greenwood Village, CO

Greenwood Village offers a vibrant community with access to beautiful parks, recreational opportunities, and a variety of local dining options. The area is known for its friendly atmosphere and thriving economy, making it an excellent place for both personal and professional growth.