Description

The Risk Associate plays a crucial role in the Risk Management & Credit Team within the Transaction Services department at Entain. The primary focus is to detect and prevent fraud on gaming websites while ensuring exceptional service delivery. The associate will manage day-to-day operations, emphasizing team performance, customer satisfaction, and prompt resolutions.

Company Culture and Environment

Entain fosters a culture of vigilance and customer care, where team collaboration is essential. The environment encourages proactive problem-solving and continuous improvement in processes to enhance customer satisfaction.

Career Growth and Development Opportunities

Working in the Risk Management & Credit Team opens avenues for professional development, particularly in fraud prevention and customer care, and provides a solid foundation for career advancement within the organization.

Detailed Benefits and Perks

• Opportunities for skill development in risk management and customer service.
• A collaborative work environment that values teamwork and proactive contributions.

Compensation and Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Generous paid time off policy.

Why you should apply for this position today

This position offers a unique opportunity to make a significant impact in the fight against fraud in the gaming industry. Joining the team means being part of a dedicated group that values customer care and operational excellence.

Skills

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive information with integrity.
• Attention to detail and commitment to customer satisfaction.

Responsibilities

• Maintain agreed service levels for the DE labels.
• Support the DE hotline and liaise with players on account-related issues.
• Handle customer documents for KYC and risk prevention.
• Review customer withdrawals within the agreed time frames.
• Perform overall account reviews as part of withdrawal approval and fraud prevention.
• Analyze customer deposits and account categories to prevent fraud.
• Investigate financial irregularities on accounts.
• Suggest improvements to procedures and systems in fraud prevention.
• Collaborate with other departments to resolve account-related issues.
• Help maintain quality control through analysis of player contact.

Qualifications

• Strong background in customer service or risk management.
• Experience in fraud prevention or financial analysis preferred.
• Excellent communication skills.

Education Requirements

• Bachelor’s degree in a relevant field preferred.

Education Requirements Credential Category

• Bachelor’s Degree.

Experience Requirements

• Previous experience in customer service, risk management, or a related field is advantageous.

Why work in Lisbon

Lisbon offers a vibrant mix of culture, history, and modernity. As a growing tech hub, it provides numerous opportunities for professional advancement in a dynamic environment. The city’s rich culinary offerings, beautiful landscapes, and friendly community make it an attractive place to live and work.