Description

Ferguson is currently seeking a Sales Support Representative to fulfill an immediate need. This role involves working closely with Sales associates to determine the best products and solutions to support customer needs while ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.

Company Culture and Environment

At Ferguson, we prioritize caring for one another as much as we value hard work. The company fosters a holistic approach to employee well-being, creating a supportive environment that values both mental and physical health.

Career Growth and Development Opportunities

Ferguson is committed to the professional development of its associates, offering opportunities for training and the chance to grow within the organization.

Detailed Benefits and Perks

• Health, dental, and vision insurance
• Paid time off
• Life insurance
• 401(k) plan with company match
• Mental health coverage
• Gender-affirming and family-building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities
• Additional meaningful and inclusive enhancements tailored to diverse needs

Compensation and Benefits

Ferguson offers a competitive benefits package that supports the mental, physical, and financial well-being of associates, alongside standard benefits.

Why you should apply for this position today

This is a fantastic opportunity to be part of a company that prioritizes employee welfare and growth. By joining Ferguson, you will contribute to meaningful work while enjoying a supportive environment.

Skills

• Strong sales abilities, including upselling
• Proficient in customer relationship management (CRM) systems
• Familiarity with Salesforce and Genesis phone systems is a plus
• Excellent decision-making skills in a timely manner
• Ability to thrive in a fast-paced environment
• Strong customer service orientation with relationship-building skills
• Proficiency in Microsoft Office
• Quick learner for product knowledge and processes

Responsibilities

• Work collaboratively with Sales associates to understand customer needs
• Provide timely quotations and accurate sales orders
• Coordinate deliveries for customers
• Handle sales calls for general information and resolve customer concerns
• Effectively utilize CRM and phone systems

Qualifications

• 3-5 years of sales and/or customer service experience preferred
• Proven track record of responding quickly to customer needs
• Strong ability to follow through on commitments
• Highly motivated and customer service oriented

Education Requirements

• High school diploma or equivalent

Education Requirements Credential Category

• High School Diploma

Experience Requirements

• 3-5 years in sales or customer service roles

Why work in Brookfield, WI

Brookfield offers a suburban lifestyle with easy access to urban amenities. The city is known for its family-friendly environment, excellent schools, and abundant recreational opportunities, making it an ideal place to live and work.