Description

The 2nd Level SAP Support Specialist will provide dedicated support for approximately 20 SAP applications for one of our esteemed clients. This role involves responding to and resolving incidents related to SAP applications, identifying and addressing problems, and fulfilling requests. You will also implement necessary changes and assist with stabilization measures to enhance overall performance and reliability. Utilizing tools such as SAP PI, IT Service Manager, and MS Office, you will perform daily tasks, communicate with end-users, and collaborate with team members to resolve complex issues. Documenting support activities and maintaining accurate records in a ticketing system is also a critical part of this position.

Company Culture and Environment

Our company fosters a collaborative and innovative work environment where team members are encouraged to support one another in resolving complex issues. We value continuous improvement and proactive measures to enhance the performance of our systems.

Career Growth and Development Opportunities

We support professional growth and offer opportunities for training and development, including obtaining relevant certifications such as ITILv3/4 Foundation during the initial months of employment.

Detailed Benefits and Perks

• Relocation package provided
• Support for professional development and continuous learning

Compensation and Benefits

• Competitive salary based on experience
• Health and wellness benefits
• Flexible working arrangements

Why you should apply for this position today

This is a fantastic opportunity to work with a diverse set of SAP applications while developing your skills in a supportive environment. By joining our team, you will contribute to improving the performance of critical systems and enhance your career in IT support.

Skills

• Excellent oral and written communication skills in German and fluency in English
• Proficient in SAP PI, IT Service Manager, and MS Office Tools
• Strong troubleshooting and problem-solving abilities
• Ability to work collaboratively within a team

Responsibilities

• Respond to and resolve incidents related to SAP applications
• Identify and address problems with SAP applications
• Fulfill requests related to SAP applications
• Implement changes as needed to improve performance
• Assist with various stabilization measures
• Communicate with end-users for updates on issue resolution
• Document support activities accurately in a ticketing system
• Monitor SAP application performance proactively

Qualifications

• Proven experience in technical support projects
• Basic knowledge of SAP-PI, SAP ChaRM, SQL Statements, PowerShell, and Linux/Windows Server (desirable but not mandatory)

Education Requirements

• Secondary education

Education Requirements Credential Category

• ITILv3/4 Foundation certification preferred; willingness to obtain certification is required if not currently held

Experience Requirements

• Proven experience in technical support roles with SAP applications

Why work in Sofia, Bulgaria

Sofia offers a vibrant and rich cultural experience with a blend of history and modernity. The city is known for its affordable cost of living, beautiful landscapes, and a growing tech ecosystem, providing numerous opportunities for professional networking and development.