Description

We are seeking a dedicated and detail-oriented Semiconductor Account Team Representative II to join our dynamic team! In this role, you will play a key part in ensuring customer satisfaction by coordinating and maintaining customer commitments, supporting operations, and expediting product delivery. You will collaborate closely with the Master Scheduler and internal teams to ensure on-time delivery while providing top-tier customer support. This position offers excellent growth potential in a fast-paced and evolving industry.

Company Culture and Environment

Our organization values collaboration and teamwork, fostering a supportive environment that drives continuous improvement in customer service and on-time delivery. We prioritize maintaining quality standards and encourage a proactive approach to problem-solving.

Career Growth and Development Opportunities

This position offers excellent growth potential within the semiconductor industry, allowing for professional development and the opportunity to take on additional responsibilities as you progress in your career.

Detailed Benefits and Perks

• Competitive salary range: \(47,000 - \)78,000 DOE
• Comprehensive medical, dental, and vision benefits
• 401(k) with company match up to 4%
• Tiered quarterly bonus program
• Short-term and long-term disability coverage
• Tuition assistance or reimbursement
• Life insurance
• Paid time off and paid holidays
• Employee Assistance Programs

Compensation and Benefits

In addition to a competitive salary, we offer a comprehensive benefits package that includes medical, dental, vision, and a robust retirement plan with company matching.

Why you should apply for this position today

Join our team and be part of a rapidly growing organization that directly supports the semiconductor industry. If you have a passion for customer service, operations, and continuous improvement, we’d love to hear from you!

Skills

• Highly detail-oriented with a commitment to maintaining quality standards
• Strong understanding of supply chain processes and business operations within the industry
• Effective verbal and written communication skills with the ability to escalate issues when necessary
• Willingness to work a flexible schedule, including overtime when needed
• Prior experience in the semiconductor industry is highly preferred
• Familiarity with semiconductor supplier portals, such as MyLam, is a plus

Responsibilities

• Monitor and track work progress through the shop using Epicor
• Serve as the main daily contact for purchase order submissions, status updates, and commitment date changes
• Support pull-in/push-out requests by coordinating with internal buyers, material planners, and shop floor managers
• Provide backup support to the Account Manager as needed
• Manage and track daily escalations through internal applications
• Develop and execute recovery plans for schedule slips by monitoring schedules, material availability, and delivery performance
• Foster collaboration and teamwork to drive continuous improvement in customer service and on-time delivery
• Ensure adherence to internal processes and procedures while updating job routings for complex assemblies

Qualifications

• 5+ years of relevant manufacturing experience, preferably in the semiconductor industry
• Proven ability to manage multiple priorities in a fast-paced environment

Education Requirements

• High school diploma or equivalent; additional education related to manufacturing or supply chain management preferred

Education Requirements Credential Category

• High School Diploma or equivalent

Experience Requirements

• 5+ years of relevant experience in manufacturing, particularly in the semiconductor industry

Why work in Lake Grove, OR

Lake Grove, OR, offers a peaceful suburban atmosphere with easy access to the vibrant city life of Portland. The area is known for its beautiful parks, strong community vibe, and excellent schools, making it an ideal place for both personal and professional growth.