Description

We are seeking a friendly and professional Senior Account Manager to join our team. In this role, you will play a vital part in nurturing and enhancing our relationships with pharmaceutical manufacturing partners. You will collaborate daily with pharmaceutical executives (Associate Director level and above) to ensure they are maximizing the value of our services and features. As a key liaison between the Pharmaceutical Brand Teams and our internal stakeholders, you will have the opportunity to present innovative ideas and solutions that enhance our clients’ products.

Company Culture and Environment

We foster a supportive, progressive, and fast-paced work environment that promotes collaboration and innovative thinking.

Career Growth and Development Opportunities

Our team members are encouraged to develop their skills and grow within the company, taking on new responsibilities that challenge and elevate their careers.

Detailed Benefits and Perks

• Dental, Life, Medical, Retirement, Vision
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, and short-term disability insurance

Compensation and Benefits

• Competitive pay based on experience
• Comprehensive health benefits including dental and vision
• 401(k) matching with immediate vesting
• Supportive and progressive work environment

Why you should apply for this position today

Joining our team as a Senior Account Manager provides a unique opportunity to make a positive impact on client relationships and contribute to the pharmaceutical industry while being part of a fast-paced and innovative environment.

Skills

• Excellent verbal and written communication skills
• Strong listening skills and comprehension abilities
• Proven problem-solving skills with data analysis capabilities
• Strong technical skills are a must

Responsibilities

• Build strategic partnerships with clients by understanding their business goals and challenges
• Serve as a trusted advisor to clients and colleagues, fostering strong relationships
• Present new ideas and innovations to clients, focusing on upselling
• Conduct research to identify tailored solutions for clients
• Maintain regular communication with clients through meetings and calls
• Collaborate with Client Services to resolve complex issues
• Manage service delivery to ensure client satisfaction
• Act as the primary point of contact for sales and service inquiries
• Participate in client quarterly reviews and annual meetings
• Plan milestones and track project progress

Qualifications

• Bachelor’s degree (B.A.) from a four-year college or university, or equivalent experience
• A minimum of three years of experience in customer support or sales role
• Experience in the pharmaceutical industry, particularly with Pharmaceutical Brand Teams
• Background in Project Management, HUB Operations, or Specialty Pharmacy Operations/Account Management is desirable

Education Requirements

• Bachelor’s degree in a relevant field or equivalent experience

Education Requirements Credential Category

• Bachelor’s degree or equivalent experience

Experience Requirements

• Minimum of three years in a customer support and/or sales role
• Experience within the pharmaceutical industry is essential

Why work in Orlando, FL

Orlando is a vibrant city known for its warm weather, diverse culture, and abundant recreational activities. It offers a mix of professional growth opportunities and a lively social scene, making it an attractive place to live and work. With its beautiful parks, entertainment options, and family-friendly atmosphere, Orlando provides an excellent quality of life.