Description

We are excited to invite a passionate and dedicated Customer Operations Manager to join our dynamic team in Frisco, TX! In this pivotal role, you will be at the forefront of managing and executing customer-facing activities, including Requests for Proposals (RFPs), pricing proposals, and financial planning. Your operational expertise, particularly in food distribution, will be essential as you partner with customers and operations leaders to identify opportunities, analyze data, and implement effective solutions. If you have a strong grasp of the financial aspects of food distribution—such as budgeting, pricing, and P&L management—we would love to hear from you! This is a hybrid position, allowing for three days in the office and two days remote, with occasional travel of up to 20%.

Compensation and Benefits

• Competitive salary based on experience
• Hybrid work model (3 days in-office, 2 days remote)
• Opportunities for professional development
• Flexible working environment
• Occasional travel reimbursements

Why you should apply for this position today

This role offers a rewarding challenge where you can significantly impact the logistics and distribution sector. You will have the opportunity to deliver exceptional service and innovative solutions to valued customers while collaborating with a dynamic team that prioritizes success and customer satisfaction.

Skills

• A minimum of 5 years of experience in food or beverage logistics/distribution
• Strong focus on pricing, financial management, and data analysis
• Expertise in food distribution operations and budget/P&L management
• Analytical and problem-solving skills
• Results-driven and adaptable in fast-paced environments
• Excellent communication skills and willingness to travel up to 20%

Responsibilities

• Foster strong relationships with customers to align solutions with their strategic goals
• Manage RFPs, RFIs, and RFQs ensuring accurate and timely responses
• Develop pricing proposals and annual financial plans, including forecasting
• Oversee customer projects ensuring timelines, budgets, and quality standards are met
• Collaborate with customers to develop long-term strategies and enhance engagement
• Lead initiatives aimed at improving customer experience and operational efficiency
• Monitor customer satisfaction levels and address escalated issues

Qualifications

• Proven expertise in food distribution operations
• Strong analytical skills and financial acumen
• Demonstrated ability to analyze data for strategic decision-making
• Ability to lead teams and enhance collaboration across functions
• Strong customer focus and adaptability in dynamic environments

Education Requirements

• Bachelor’s degree in Business, Logistics, or a related field

Education Requirements Credential Category

• Bachelor’s degree

Experience Requirements

• At least 5 years of relevant experience in food distribution and financial management

Why work in Frisco, TX

Frisco, TX is known for its vibrant community, excellent quality of life, and strong economy. The city boasts a thriving job market, diverse recreational options, and a family-friendly atmosphere, making it an ideal place to live and work. With a growing tech scene and numerous amenities, Frisco combines modern living with a welcoming environment.