Description

We are a leader in the database release automation space within the DevOps market. With over 100 million downloads, our open-source software empowers DevOps teams worldwide to accelerate software delivery by automating database updates. We thrive in a high-growth environment, continually expanding our customer base, conducting innovative experiments, and tackling complex technical projects. Our culture emphasizes career growth, collaboration, and continuous improvement. We’re seeking a Senior Customer Success Manager to join our team, a customer-facing role that involves close collaboration with Sales, Customer Support, Product, and Engineering teams, reporting directly to the Director of Customer Success.

Company Culture and Environment

Our culture values collaboration and transparency, fostering a team environment that embraces diverse perspectives and fresh thinking. We encourage an entrepreneurial spirit where every team member has the opportunity to make a meaningful impact. Innovation and learning are at our core, as we provide opportunities to learn from experienced professionals.

Career Growth and Development Opportunities

We offer clear opportunities for career growth and advancement within the organization. Our culture emphasizes continuous improvement, ensuring that employees have the resources and support to develop their skills and advance their careers.

Detailed Benefits and Perks

• Remote-first culture, with opportunities for in-person gatherings
• Home office allowance for remote workers
• Meaningful equity options
• Comprehensive health, vision, and dental benefits (country-specific)
• Generous paid time off and paid holidays
• 401(k) matching (US only)
• Collaborative, no-jerks-allowed culture

Compensation and Benefits

• Competitive salary based on experience
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company matching
• Generous vacation and paid time off policy
• Opportunities for professional development and continuous learning

Why you should apply for this position today

This is an exciting opportunity to contribute to a mission-driven company that values innovation and collaboration. You will have the chance to build strong partnerships with key customers, ensuring their success and satisfaction while being part of a dynamic team.

Skills

• 5+ years of experience in B2B customer success, account management, or consulting in customer-facing roles
• Ability to engage effectively with technical audiences, from engineers to executives
• Solid technical foundation, ideally in DevOps and the software delivery lifecycle
• Familiarity with database systems (e.g., MySQL, Oracle, PostgreSQL)
• Knowledge of Git and other source control systems
• Excellent interpersonal and relationship-building skills
• Strong analytical and problem-solving skills with attention to detail
• Exceptional written and verbal communication skills

Responsibilities

• Manage a portfolio of key customers, ensuring adoption, retention, growth, and overall satisfaction
• Create joint success plans with customers, translating their goals into actionable objectives
• Develop strong, trusted partnerships with customers to highlight the value we bring to their organizations
• Work with the Sales team to identify and execute renewal and expansion opportunities
• Lead customers through lifecycle stages, from implementation to adoption and renewal
• Offer operational best practices and help customers establish a Center of Excellence
• Serve as the primary point of contact for escalations and coordinate with Support, Product, and Engineering teams to resolve issues
• Conduct workshops and demos to help customers maximize the benefits of our solutions
• Track and report on customer success metrics both internally and to customer stakeholders
• Conduct regular touchpoints to review progress against strategic and technical goals

Qualifications

• Bachelor’s degree in a technical field or equivalent experience

Education Requirements

• A Bachelor’s degree in a technical field is preferred but not mandatory.

Education Requirements Credential Category

• Bachelor’s degree in a technical field or equivalent experience.

Experience Requirements

• 5+ years of experience in B2B customer success, account management, or consulting in customer-facing roles.

Why work in Austin, TX

Austin is known for its vibrant culture, live music scene, and a strong tech ecosystem, making it an attractive place to live and work. The city offers a blend of innovation, creativity, and a high quality of life, with numerous outdoor and recreational activities available, supporting both personal and professional growth.