Description

We are a leading player in the database release automation space, empowering DevOps teams around the world to accelerate software delivery by automating database updates. With over 100 million downloads, our open-source software has become essential for DevOps teams looking to streamline their workflows.

We thrive in a dynamic, high-growth environment and are expanding in customer base, innovative projects, and technical complexity. Our team values career growth, collaboration, and a commitment to continuous improvement. We’re excited to welcome a Senior Customer Success Manager to our team. In this customer-facing role, you’ll work closely with Sales, Customer Support, Product, and Engineering teams, while directly reporting to the Director of Customer Success.

Company Culture and Environment

We take pride in a transparent and collaborative team environment that values diverse perspectives and fresh thinking. Our entrepreneurial culture allows every team member to make a meaningful impact.

Career Growth and Development Opportunities

We offer growth opportunities and the ability to advance within the company, alongside the chance to work with cutting-edge technologies and learn from experienced professionals.

Detailed Benefits and Perks

• Remote-first culture with potential for company-wide in-person gatherings.
• Home office allowance for remote workers.
• Meaningful equity in the company.
• Comprehensive health, vision, and dental benefits (depending on location).
• Generous paid time off and paid holidays.
• 401K matching (US only).
• A “No punks, no jerks” culture that values collaboration and respect.

Compensation and Benefits

• Competitive salary based on experience.
• Remote work options available.

Why you should apply for this position today

This role provides the opportunity to help the software world move faster, directly impacting the way organizations use DevOps practices to drive developer agility and accelerate software delivery.

Skills

• 5+ years of experience in B2B customer success, account management, or consulting in customer-facing roles.
• Proven experience engaging with technical audiences, including both end-users and executives.
• Strong technical background, ideally in DevOps and the software delivery lifecycle.
• Familiarity with database systems such as MySQL, Oracle, and PostgreSQL.
• Knowledge of Git and other source control systems.
• Exceptional interpersonal and relationship-building skills.
• A commercial mindset with a proven track record of identifying and nurturing business opportunities.
• Strong analytical and problem-solving skills with a keen eye for detail.
• Excellent written and verbal communication skills.
• Bachelor’s degree in a technical field or equivalent experience.

Responsibilities

• Manage Relationships: Take charge of a portfolio of key customers, focusing on driving adoption, retention, growth, and ensuring overall satisfaction.
• Success Planning: Develop joint success plans with customers, translating their business goals into actionable objectives.
• Build Trust: Foster strong, trusted relationships with customers, showcasing the value of our solutions to their organizations.
• Support Growth: Collaborate with Sales to identify and pursue opportunities for renewals and expansions.
• Guide the Journey: Lead customers through the entire lifecycle—from implementation and adoption to renewal.
• Provide Expertise: Share best practices and help customers establish a center of excellence within their teams.
• Collaborate on Solutions: Act as a key point of contact for escalations, working with Support, Product, and Engineering teams to resolve issues.
• Facilitate Learning: Lead or support workshops and demos, helping customers unlock the full potential of our solutions.
• Track Progress: Monitor customer success metrics and report on both internal achievements and customer outcomes.
• Maintain Engagement: Conduct regular touchpoints with customers to ensure progress against strategic and technical goals.

Qualifications

• 5+ years of experience in B2B customer success, account management, or consulting in customer-facing roles.
• Proven experience engaging with technical audiences, including both end-users and executives.
• Strong technical background, ideally in DevOps and the software delivery lifecycle.
• Familiarity with database systems such as MySQL, Oracle, and PostgreSQL.
• Knowledge of Git and other source control systems.
• Exceptional interpersonal and relationship-building skills.
• A commercial mindset with a proven track record of identifying and nurturing business opportunities.
• Strong analytical and problem-solving skills with a keen eye for detail.
• Excellent written and verbal communication skills.
• Bachelor’s degree in a technical field or equivalent experience.

Education Requirements

• Bachelor’s degree in a technical field or equivalent experience.

Education Requirements Credential Category

• Bachelor’s degree.

Experience Requirements

• 5+ years of experience in B2B customer success, account management, or consulting in customer-facing roles.

Why work in Austin, TX

Austin is known for its vibrant culture, music scene, and growing technology landscape. The city offers a high quality of life with numerous outdoor recreational activities, eclectic dining options, and a strong sense of community, making it an attractive place for professionals looking to thrive both personally and professionally.