Description

Join a leader in the database release automation space, helping DevOps teams accelerate software delivery by automating database updates. With over 100 million downloads, we are growing rapidly and are looking for a Senior Customer Success Manager to help us further our mission. In this dynamic, high-growth environment, we value career development, collaboration, and continuous improvement. As a Senior Customer Success Manager, you’ll play a pivotal role in fostering customer relationships and ensuring the continued success of our clients.

Company Culture and Environment

We embrace a remote-first culture while also offering opportunities for in-person gatherings. Our work environment is focused on respect and collaboration, creating a “no punks, no jerks” culture. We promote transparency and encourage multiple perspectives to tackle challenges, fostering an entrepreneurial spirit where every team member can make a meaningful impact.

Career Growth and Development Opportunities

We provide ample opportunities for career growth and advancement within the company. You’ll have the chance to work with new technologies and learn from seasoned experts, contributing to your professional development.

Detailed Benefits and Perks

• Remote-first culture with potential for company-wide in-person gatherings
• Home office allowance for remote workers
• Meaningful equity in the company
• Comprehensive health, vision, and dental benefits (country dependent)
• Generous paid time off and paid holidays
• 401K matching (US-based)

Compensation and Benefits

• Competitive salary based on experience
• Comprehensive health, vision, and dental benefits
• 401K matching and equity options
• Generous paid time off and holidays

Why you should apply for this position today

If you’re excited about making a difference in the DevOps space and helping customers succeed with innovative solutions, this is the role for you. Join a rapidly growing team where your contributions matter and where you can foster meaningful relationships with clients.

Skills

• 5+ years of experience in B2B customer success, account management, or consulting in customer-facing roles
• Strong experience engaging with technical engineering teams, from end-users to executives
• Solid technical foundation, ideally in DevOps and the software delivery lifecycle
• Familiarity with database systems such as MySQL, Oracle, and PostgreSQL
• Experience with Git and other source control systems
• Strong interpersonal and relationship-building skills
• A commercial mindset with the ability to identify and nurture business opportunities
• Analytical and problem-solving skills, with keen attention to detail
• Exceptional written and verbal communication skills

Responsibilities

• Manage Relationships: Take ownership of a portfolio of key customers, focusing on driving adoption, retention, growth, and overall satisfaction.
• Success Planning: Collaborate with customers to create success plans that align with their business goals, turning objectives into actionable steps.
• Build Trust: Establish lasting, trusted relationships with customers to highlight the value we bring to their organizations.
• Support Growth: Work closely with Sales teams to identify and act on opportunities for renewals and expansions.
• Guide the Journey: Lead customers through each stage of their lifecycle, from implementation to adoption and renewal.
• Provide Expertise: Share best practices and help customers set up a Liquibase Center of Excellence within their organization.
• Collaborate on Solutions: Serve as a point of contact for escalations, collaborating with Support, Product, and Engineering teams to resolve any challenges.
• Facilitate Learning: Lead workshops and demos to help customers get the most out of our tools and solutions.
• Track Progress: Monitor and report on customer success metrics, keeping internal teams and customer stakeholders informed.
• Maintain Engagement: Regularly check in with customers to assess progress against strategic and technical goals.

Qualifications

• 5+ years of experience in B2B customer success, account management, or consulting in customer-facing roles
• Strong experience engaging with technical engineering teams, from end-users to executives
• Solid technical foundation, ideally in DevOps and the software delivery lifecycle
• Familiarity with database systems such as MySQL, Oracle, and PostgreSQL
• Experience with Git and other source control systems
• Bachelor’s degree in a technical field or equivalent experience

Education Requirements

• Bachelor’s degree in a technical field or equivalent experience

Education Requirements Credential Category

• Technical Field

Experience Requirements

• 5+ years of experience in B2B customer success, account management, or consulting in customer-facing roles
• Experience with technical teams and understanding of DevOps practices

Why work in Austin, TX

Austin, TX, is a vibrant city known for its music scene, cultural diversity, and tech innovation. It offers a strong job market, a lower cost of living compared to other tech hubs, and a lively community spirit. With plenty of outdoor activities, great food, and a friendly atmosphere, Austin is an ideal place for both personal and professional growth.