Description

We are a leading software platform dedicated to delivering innovative solutions for distributed systems, real-time streaming, and cloud-native applications. Our mission is to provide exceptional value through advanced technology while fostering long-term partnerships built on trust and technical excellence. We are excited to welcome a dynamic and results-driven Senior Customer Success Manager (CSM) to our team. In this role, you will engage and expand our largest strategic accounts, serving as a strategic advisor focused on delivering value and collaborating with executive stakeholders at large enterprise customers.

Company Culture and Environment

We foster a collaborative, inclusive, and innovative company culture. Our core values emphasize authenticity, customer focus, nonconventional thinking, and persistence, creating an environment where employees feel valued and empowered to contribute.

Career Growth and Development Opportunities

This role offers opportunities for professional development and continuous learning, allowing you to advance in your career while working in a fast-paced, remote-first environment.

Detailed Benefits and Perks

• Competitive salary with performance-based incentives
• Comprehensive health and wellness benefits
• Flexible remote working environment

Compensation and Benefits

• Competitive salary with performance-based incentives
• Comprehensive health and wellness benefits
• Opportunities for professional development and continuous learning
• Flexible remote working environment
• Collaborative, inclusive, and innovative company culture

Why you should apply for this position today

By joining us as a Senior Customer Success Manager, you will have the opportunity to make a significant impact on our largest strategic accounts while working in a dynamic environment focused on customer success and innovation.

Skills

• 5+ years of experience in Customer Success or Sales within the Enterprise Software sector
• Proven ability to conduct value-driven discovery sessions
• Strong track record of exceeding renewal rates and upsell targets
• Familiarity with the software development lifecycle (SDLC)
• Experience with cloud-based solutions
• Strong organizational and time management skills
• Willingness to travel as needed for customer meetings
• Knowledge of real-time streaming, microservices, and cloud infrastructures (AWS, GCP, Azure) is a plus
• Experience with Salesforce and SalesLoft is preferred

Responsibilities

• Onboard new customers and design a successful customer journey
• Accurately forecast risks and assess account health
• Proactively identify and mitigate risks throughout the customer lifecycle
• Collaborate with internal teams to address customer needs
• Lead initiatives such as Quarterly Business Reviews and Proof of Value demonstrations
• Negotiate contracts, pricing, and terms
• Build and maintain strategic relationships with executive stakeholders
• Work cross-functionally with Sales, Professional Services, and Product Management
• Stay informed on industry trends and emerging technologies

Qualifications

• Bachelor’s degree in Business, Technology, or equivalent professional experience
• Deep understanding of customer success strategies and lifecycle management
• Ability to understand and communicate technical concepts

Education Requirements

• Bachelor’s degree in Business, Technology, or equivalent professional experience

Education Requirements Credential Category

• Bachelor’s degree

Experience Requirements

• 5+ years of experience in Customer Success or Sales within the Enterprise Software sector
• Proven experience managing complex accounts

Why work in Raleigh, NC

Raleigh, NC is known for its vibrant tech scene, combining a rich history with modern innovation. The city offers a high quality of life, diverse cultural experiences, and is home to a strong talent pool, making it an ideal location for both personal and professional growth.