Description

Are you passionate about driving customer success and building strong relationships? We are seeking a Senior Customer Success Manager to join our growing team. In this role, you’ll collaborate closely with Sales, Customer Support, Product, and Engineering teams to ensure customers achieve their goals and maximize value from our solutions.

This is a fully remote position, offering flexibility and the chance to thrive in a high-growth, innovative environment. You’ll report directly to the Director of Customer Success.

Company Culture and Environment

Our culture celebrates collaboration, transparency, and fresh perspectives. We foster a no-ego, collaborative environment where every team member is encouraged to share ideas and contribute to the mission.

Career Growth and Development Opportunities

We offer opportunities for growth and development within the organization, allowing you to expand your skill set and advance your career in a dynamic environment.

Detailed Benefits and Perks

• A fully remote work environment with opportunities for occasional company-wide gatherings.
• A home office allowance for remote workers.
• Competitive compensation and meaningful equity.
• Comprehensive health, vision, and dental benefits (region-specific).
• Generous paid time off and paid holidays.
• 401(k) matching (US-based only).

Compensation and Benefits

• Competitive salary based on experience.
• Meaningful equity opportunities.
• Comprehensive health, vision, and dental benefits.
• Generous PTO and paid holidays.
• 401(k) matching for US-based employees.

Why you should apply for this position today

If you’re ready to make an impact in a dynamic, fast-paced environment, this role offers the chance to work with cutting-edge technologies, solve challenging problems, and grow alongside a team of dedicated professionals.

Skills

• At least 5 years of experience in B2B customer success, account management, or consulting in customer-facing roles.
• Ability to effectively engage with technical audiences, from end-users to senior executives.
• A strong technical foundation, ideally in DevOps and the software delivery lifecycle.
• Familiarity with database systems such as MySQL, Oracle, and PostgreSQL.
• Knowledge of Git and other source control systems.
• Excellent interpersonal and relationship-building skills.
• Strong analytical and problem-solving skills with great attention to detail.
• Outstanding written and verbal communication skills.
• A bachelor’s degree in a technical field or equivalent experience.

Responsibilities

• Managing a portfolio of key customers, focusing on adoption, retention, growth, and satisfaction.
• Creating joint success plans that align customer objectives with actionable outcomes.
• Building strong, trusted relationships to highlight the value our solutions bring to customers.
• Collaborating with the Sales team to identify and act on renewal and expansion opportunities.
• Leading customers through the implementation, adoption, and renewal phases.
• Sharing best practices to help customers build their own Center of Excellence.
• Acting as a point of contact for escalations and partnering with internal teams to resolve challenges.
• Leading workshops and demos to empower customers to get the most out of our solutions.
• Tracking success metrics and regularly reporting outcomes to customers and internal stakeholders.
• Conducting regular check-ins to review progress toward strategic and technical goals.

Qualifications

• Experience with Windows or Linux command-line interfaces is a plus.
• Familiarity with cloud platforms like AWS or Azure is a plus.
• Knowledge of tools such as HubSpot, Jira, Confluence, or monitoring tools like Splunk and Datadog is a plus.
• Experience with database release automation tools is a plus.
• Start-up experience is a plus.

Education Requirements

• A bachelor’s degree in a technical field or equivalent experience.

Education Requirements Credential Category

• Bachelor’s Degree in a technical field or equivalent experience.

Experience Requirements

• At least 5 years of relevant experience in customer success or account management roles.

Why work in Austin, TX

Austin is known for its vibrant tech scene, rich culture, and diverse community. The city offers a unique blend of innovation, music, and outdoor activities, making it an attractive place to live and work. With a growing startup ecosystem and numerous opportunities for professional development, Austin provides an excellent environment for career growth.