Description

Are you passionate about driving customer success and building strong relationships? We are seeking a Senior Customer Success Manager to join our growing team. In this role, you’ll collaborate closely with Sales, Customer Support, Product, and Engineering teams to ensure customers achieve their goals and maximize value from our solutions. This is a fully remote position, offering flexibility and the chance to thrive in a high-growth, innovative environment. You’ll report directly to the Director of Customer Success.

Company Culture and Environment

We celebrate collaboration, transparency, and fresh perspectives. Our culture fosters a no-ego, collaborative environment where team members are encouraged to share ideas and contribute to innovative solutions.

Career Growth and Development Opportunities

There are opportunities for growth and development within the organization, allowing employees to enhance their skills and advance their careers.

Detailed Benefits and Perks

• A fully remote work environment with occasional company-wide gatherings.
• A home office allowance for remote workers.
• Competitive compensation and meaningful equity.
• Comprehensive health, vision, and dental benefits (region-specific).
• Generous paid time off and paid holidays.
• 401(k) matching (US-based only).

Compensation and Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Flexible working hours.
• Opportunities for professional development and continuous learning.

Why you should apply for this position today

This is your opportunity to work with cutting-edge technologies, solve challenging problems, and grow alongside a team of dedicated professionals in a dynamic, fast-paced environment.

Skills

• At least 5 years of experience in B2B customer success, account management, or consulting in customer-facing roles.
• Ability to effectively engage with technical audiences, from end-users to senior executives.
• A strong technical foundation, ideally in DevOps and the software delivery lifecycle.
• Familiarity with database systems such as MySQL, Oracle, and PostgreSQL.
• Knowledge of Git and other source control systems.
• Excellent interpersonal and relationship-building skills.
• A commercial mindset with a proven ability to identify and foster growth opportunities.
• Strong analytical and problem-solving skills with great attention to detail.
• Outstanding written and verbal communication skills.
• A bachelor’s degree in a technical field or equivalent experience.

Responsibilities

• Managing a portfolio of key customers, focusing on adoption, retention, growth, and satisfaction.
• Creating joint success plans that align customer objectives with actionable outcomes.
• Building strong, trusted relationships to highlight the value our solutions bring to customers.
• Collaborating with the Sales team to identify and act on renewal and expansion opportunities.
• Leading customers through the implementation, adoption, and renewal phases.
• Sharing best practices to help customers build their own Center of Excellence.
• Acting as a point of contact for escalations and partnering with internal teams to resolve challenges.
• Leading workshops and demos to empower customers to get the most out of our solutions.
• Tracking success metrics and regularly reporting outcomes to customers and internal stakeholders.
• Conducting regular check-ins to review progress toward strategic and technical goals.

Qualifications

• At least 5 years of relevant experience in customer success or related fields.
• Proven ability to engage with technical and non-technical audiences.
• Strong analytical skills and attention to detail.
• Excellent written and verbal communication skills.
• A bachelor’s degree in a technical field or equivalent experience.

Education Requirements

• Bachelor’s degree in a technical field or equivalent experience.

Education Requirements Credential Category

• Technical Field

Experience Requirements

• At least 5 years of experience in B2B customer success, account management, or consulting.
• Experience engaging with technical audiences and a strong technical foundation.

Why work in Austin, TX

Austin offers a vibrant tech ecosystem and a thriving cultural scene. With numerous opportunities for professional development and a high quality of life, the city is known for its live music, outdoor activities, and culinary delights, making it an attractive place to live and work.