Description

We are seeking a friendly and professional Senior Account Manager to join our team. In this role, you will play a vital part in nurturing and enhancing our relationships with pharmaceutical manufacturing partners. You will collaborate daily with pharmaceutical executives (Associate Director level and above) to ensure they are maximizing the value of our services and features. As a key liaison between the Pharmaceutical Brand Teams and our internal stakeholders, you will have the opportunity to present innovative ideas and solutions that enhance our clients’ products.

Company Culture and Environment

Our work environment is supportive, progressive, and fast-paced, fostering collaboration and innovation among team members.

Career Growth and Development Opportunities

This position offers opportunities for professional growth by building strategic partnerships and enhancing your industry knowledge in the pharmaceutical sector.

Detailed Benefits and Perks

• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance

Compensation and Benefits

• Comprehensive benefits package including dental, life, medical, retirement, and vision coverage.

Why you should apply for this position today

Joining our team means being part of a dynamic environment where your contributions will directly impact our clients and the pharmaceutical industry. You’ll have the chance to present innovative solutions and enhance client relationships, making a positive difference.

Skills

• Excellent verbal and written communication skills
• Strong listening skills and comprehension abilities
• Ability to define problems, gather data, and draw valid conclusions
• Strong technical skills

Responsibilities

• Build strategic partnerships with clients by understanding their business goals and challenges
• Serve as a trusted advisor, fostering strong relationships with clients and colleagues
• Present new ideas and innovations to clients
• Conduct research to identify tailored solutions
• Maintain regular communication with clients to review service quality
• Collaborate with Client Services to resolve complex support issues
• Manage the delivery of agreed-upon services to ensure client satisfaction
• Act as the primary point of contact for sales and service inquiries
• Participate in client quarterly reviews and attend necessary meetings
• Plan milestones and track progress for project success
• Keep stakeholders informed by presenting relevant information

Qualifications

• Bachelor’s degree (B.A.) from a four-year college or university or equivalent experience
• Minimum of three years of experience in a customer support and/or sales role
• Experience in the pharmaceutical industry, particularly with Pharmaceutical Brand Teams
• Background in Project Management, HUB Operations, or Specialty Pharmacy Operations/Account Management is desirable

Education Requirements

• Bachelor’s degree required

Education Requirements Credential Category

• Bachelor’s degree from a four-year college or university

Experience Requirements

• Minimum of three years of relevant experience in customer support and/or sales
• Experience working with Pharmaceutical Brand Teams is essential

Why work in Orlando, FL

Orlando offers a vibrant lifestyle, blending world-class entertainment with a strong professional environment. The city is known for its diverse culture, excellent dining, and numerous recreational activities, making it an attractive place to live and work.