Description

We’re on a mission to redefine the live event experience, globally. From first-time event-goers to seasoned fans, we aim to delight customers every step of the way—from discovering and purchasing tickets to attending the event itself. Our goal is to create the safest, most convenient platform for fans and sellers worldwide, helping them seamlessly buy and sell tickets for live events.

As a member of the Consumer Experience (CX) team, you’ll help shape the product experience that millions of fans use daily to discover, buy, and sell tickets on both our web and mobile platforms. You’ll play a critical role in crafting intuitive, innovative, and personalized experiences that cater to our global audience—delivering solutions in over 60 regions and 30 languages.

Company Culture and Environment

We believe that the best products come from diverse perspectives, which is why our team is a collaborative, cross-functional group of product managers, designers, engineers, and data experts who work together with equal input and access to insights.

Career Growth and Development Opportunities

This role offers a fast-paced environment where you can grow your skills and take ownership of product experiments and innovations, providing ample opportunities for professional development.

Detailed Benefits and Perks

• Unlimited paid time off (PTO)
• Team-building activities

Compensation and Benefits

• Competitive compensation package, including base salary, stock incentives, and performance-based rewards
• Premium health, vision, and dental insurance
• 401k and other employee benefits
• Salary range: \(270,000—\)325,000 USD (actual salary will vary based on qualifications, experience, and competencies)

Why you should apply for this position today

If you’re passionate about creating world-class products and improving the lives of millions of people around the world, we want to hear from you! This is an exceptional opportunity to contribute to a leading platform in the live events industry.

Skills

• 6+ years in product management, specifically with consumer-facing web or mobile products
• Track record of launching impactful product features or services
• Proven ability to work effectively with cross-functional teams
• Skilled at using analytics to inform decision-making
• Excellent communication skills, both written and verbal

Responsibilities

• Own key product areas within the customer experience ecosystem
• Work closely with cross-functional teams to drive product success
• Lead creative discussions to generate innovative ideas
• Create and execute product roadmaps
• Build frameworks to prioritize product features
• Analyze user data to guide product decisions
• Understand the product platform’s architecture and technologies
• Leverage e-commerce experience for performance optimization
• Communicate effectively with senior leadership
• Manage multiple projects efficiently
• Solve complex challenges with a focus on impactful solutions

Qualifications

• Demonstrated success in launching impactful product features
• Proven collaboration skills with engineers, designers, and data specialists
• Analytical mindset and ability to use data for decision-making
• Excellent communication skills, both written and verbal

Education Requirements

• A degree in STEM, Economics, Psychology, or a related field is preferred, but relevant experience is valued.

Education Requirements Credential Category

• Bachelor’s degree or equivalent relevant experience

Experience Requirements

• 6+ years in product management, specifically in consumer-facing products

Why work in Los Angeles, CA

Los Angeles is a vibrant city known for its entertainment industry, cultural diversity, and endless opportunities. With a dynamic job market and a rich array of recreational activities, living in Los Angeles provides a unique blend of professional prospects and a vibrant lifestyle.