Description

The Senior Product Manager will lead the development and lifecycle of integration adapters for prominent Customer Relationship Management (CRM) and Customer Service Management (CSM) platforms such as Salesforce and ServiceNow. This critical role serves as a bridge between cutting-edge technology and exceptional customer experiences, driving the product vision and strategic alignment with corporate goals.

Company Culture and Environment

We are on a mission to redefine the customer experience through innovative cloud-based solutions. Our team-first culture promotes collaboration, inclusivity, and diversity, enabling our employees to thrive and enjoy a fulfilling work journey together.

Career Growth and Development Opportunities

This position offers opportunities to collaborate with cross-functional teams and engage with industry-leading technologies. The role encourages continuous learning and professional development, allowing for career advancement in a dynamic environment.

Detailed Benefits and Perks

• Comprehensive health, dental, and vision coverage starting on day one, fully covered for employees and a significant portion for dependents.
• Access to a mental health support platform offering therapy, coaching, and mindfulness resources.
• Employee stock purchase plan and retirement savings with employer matching.
• Paid Time Off, holidays (including a winter break), and 12 weeks of paid parental leave.
• Employee discounts and volunteer hours to support personal and professional goals.

Compensation and Benefits

The US base salary range for this role is \(95,000–\)208,600 USD. The total compensation package may include bonuses, stock options, and other incentives.

Why you should apply for this position today

This role offers a unique opportunity to shape the future of customer experiences through product innovation. By joining our team, you will play a pivotal role in the lifecycle of high-impact integration solutions, supported by a collaborative environment that values diversity and teamwork.

Skills

• 5+ years of experience in cloud software product management.
• 2+ years in Contact Center-as-a-Service (CCaaS).
• Proven expertise in CRM/CSM platforms such as Salesforce, ServiceNow, Microsoft, Zendesk, or Oracle.
• Demonstrated success in delivering innovative software solutions.
• Experience building applications on public cloud platforms (e.g., AWS, GCP).
• Strong ability to collaborate across globally distributed teams and organizations.

Responsibilities

• Manage a portfolio of CRM integration adapters, ensuring alignment with strategic objectives and product lifecycle management.
• Develop, validate, and maintain the product roadmap in collaboration with cross-functional teams.
• Collaborate with CRM vendor product teams to define integration strategies and lead joint product planning sessions.
• Translate customer and stakeholder needs into prioritized product requirements.
• Partner with business development teams to align on integration priorities and progress.
• Utilize tools like Aha! and Jira to manage product backlogs and oversee Agile delivery processes.
• Work closely with engineering teams to ensure clear requirements, seamless development, and adherence to best practices.
• Prepare business cases for new initiatives, releases, and major features.
• Lead products through the go-to-market process in partnership with program management and marketing teams.
• Define product positioning, value propositions, and pricing strategies in collaboration with sales readiness teams.
• Oversee deployment of integration adapters across global datacenters in line with international expansion goals.
• Monitor competitor offerings to ensure differentiation and maintain market leadership.
• Provide expertise to support sales engagements, customer presentations, and industry events.

Qualifications

• Proven expertise in CRM/CSM platforms.
• Successful track record in delivering innovative software solutions.
• Experience managing product lifecycles in cloud software environments.

Education Requirements

Bachelor’s degree in business or engineering fields.

Education Requirements Credential Category

Advanced degree in business or a related field is highly desirable. Product management credentials are required.

Experience Requirements

5+ years of experience in cloud software product management, including 2+ years in Contact Center-as-a-Service (CCaaS).

Why work in San Ramon, CA

San Ramon, CA, offers a beautiful suburban setting with access to a wide range of amenities, outdoor activities, and cultural experiences. Located in the heart of the Bay Area, it boasts a vibrant community, excellent schools, and proximity to the tech industry’s leading companies, making it an ideal place for both personal and professional growth.