Description

1 Source is seeking a Service Desk Technician III to collaborate effectively with contractors and federal staff at the Department of Energy (DOE). In this role, you will be responsible for reviewing computer systems in terms of machine capabilities and man-machine interfaces, as well as preparing reports and studies regarding hardware/software for systems and applications. This position requires a proactive individual who can work independently and supervise staff.

Company Culture and Environment

1 Source fosters a collaborative work environment where diverse backgrounds and perspectives are valued. The company’s commitment to equal opportunity promotes inclusivity and diversity within the team.

Career Growth and Development Opportunities

Careers with 1 Source provide excellent growth potential, allowing individuals to advance within the organization while gaining valuable experience in a supportive setting.

Detailed Benefits and Perks

1 Source offers very competitive health and welfare benefits, along with a 401(k) program featuring company matching. This commitment to employee welfare indicates a focus on the long-term well-being of its staff.

Compensation and Benefits

• Competitive salary commensurate with experience
• Health, dental, and vision insurance
• 401(k) plan with company match
• Opportunities for professional growth

Why you should apply for this position today

This is an excellent opportunity to join a reputable organization that values diversity and offers a collaborative workplace. You will be part of a dedicated team that directly supports the Department of Energy, providing critical helpdesk services to a large user community.

Skills

• Proficient in providing Tier 1 and Tier 2 Help Desk support (phone, email, or drive-by)
• Experience with Active Directory for user account management
• Familiarity with remote access tools such as DameWare and Skype for Business
• Ability to utilize TicketWeb (SolarWinds) for logging tickets
• Skilled in documenting fixes for the knowledge base
• Experience onboarding new employees and training them on systems
• Proficient in iPhone and tablet support
• Ability to perform daily system checks and monitor performance
• Experience with RSA Tokens and Entrust Administrator duties

Responsibilities

• Support multiple classified and unclassified networks serving 4000 users, managing an average of 1000 tickets per month
• Prepare functional requirements and specifications for hardware/software acquisitions
• Ensure that problems are identified accurately and solutions meet user requirements
• Provide supervision to staff as needed
• Escalate issues to Tier 3 teams when necessary
• Document and report alerts following established processes
• Perform WebRAO duties to issue PKI certs for secure browsers

Qualifications

• Top Secret security clearance or DOE “Q” clearance required
• TS/SCI security clearance preferred
• Bachelor’s degree in a related field strongly preferred
• 10+ years of relevant experience

Education Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.

Education Requirements Credential Category

• Bachelor’s degree required, with preference given to candidates with a more advanced degree.

Experience Requirements

• Minimum of 10 years of experience in IT support and service desk roles.

Why work in Washington, DC

Washington, DC is a vibrant city known for its rich history, culture, and career opportunities. Being the nation’s capital, it offers a unique blend of professional growth, cultural experiences, and a diverse community. From historic landmarks to world-class museums and dining, Washington, DC provides a dynamic and exciting environment for both work and leisure.