Description

The VoIP System Engineer will play a crucial role in the planning, design, implementation, and operationalization of global communications services. This position requires expertise in various hardware, networking, and telephony solutions to ensure efficient voice network support.

Compensation and Benefits

• Competitive salary based on experience
• Hybrid work model allowing flexibility
• Opportunities for professional development and training

Why you should apply for this position today

This role offers a unique opportunity to work with cutting-edge technology in VoIP systems while contributing to the strategic direction of global communication services. You will have the chance to mentor IT support staff and engage with complex technical challenges.

Skills

• AT&T VoIP, Zoom Phone, and Avaya VOIP and ACD expertise
• Call Routing and Voice network support services including QoS, DHCP, DNS, 802.1x
• SIP/CTI integration with third-party systems
• Knowledge of IPC Networking Services, Oracle SBC, AudioCodes SBC
• Proficiency in carrier VoIP and IP Toll Free configuration and troubleshooting
• Familiarity with DevOps tools such as Power Automate, Power BI, Ansible
• Strong communication and mentoring skills

Responsibilities

• Strategic planning and design for global communications services
• Development and documentation of infrastructure support policies and guidelines
• Monitoring trends and recommending future architecture strategies and roadmaps
• Educating and mentoring IT support staff on technology and governance
• Researching and staying current on infrastructure best practices
• Collaborating with outsourced vendors to drive sound architectures and configuration templates
• Engaging in complex production-impacting technical issues for troubleshooting and service restoration

Qualifications

• 5+ years of experience with a broad range of hardware, networking, and telephony solutions
• Bachelor’s degree in Computer Engineering or a related field, or equivalent relevant experience
• Preferred certifications in Zoom Phone and Avaya solutions
• Experience in DevOps development with Power Automate, Power BI, Ansible is a plus

Education Requirements

• Bachelor’s degree in Computer Engineering or a related relevant field

Education Requirements Credential Category

• Bachelor’s degree

Experience Requirements

• 5+ years working experience in VoIP system engineering and telecommunications

Why work in Charlotte, NC

Charlotte is a vibrant city known for its rich culture, growing job market, and beautiful landscapes. Residents enjoy a mix of urban excitement and southern charm, with numerous parks, recreational activities, and a thriving culinary scene. The city offers a strong tech ecosystem, providing ample opportunities for professional growth and networking.