Description

The Service Configuration Manager is vital in establishing, maintaining, and governing the Configuration Management Database (CMDB) in preparation for the implementation of the ServiceNow platform. This role enhances IT service delivery and change management through the development and oversight of policies and procedures that uphold the integrity of the configuration management processes, aligning with industry best practices and state regulations.

Compensation and Benefits

• W-2 rate up to $65/hour
• 7-month hybrid contract
• Opportunity to work in a dynamic team environment

Why you should apply for this position today

This role offers the chance to play a crucial part in shaping the configuration management process within a reputable organization. You will have the opportunity to lead a team, implement meaningful changes to the CMDB, and ensure compliance with best practices while contributing significantly to the agency’s IT infrastructure.

Skills

• Strong understanding of IT Service Management and Service Configuration Management best practices
• Hands-on experience with CMDB tools and processes
• Proven leadership capabilities in Configuration Management within large organizations
• Familiarity with IT Management and Governance processes including Change Management, Asset Management, and Incident Resolution
• Excellent communication skills for facilitating collaboration between IT and business units

Responsibilities

• Design and architect the configuration management system and maintain a configuration model for all configuration items (CIs)
• Plan and oversee the implementation of the CMDB to meet ongoing IT and business requirements
• Document standard operating procedures for service configuration management and develop training programs
• Collaborate with internal controls to audit the configuration management system for accuracy and compliance
• Direct and mentor a team of configuration management analysts
• Monitor the quality of data within the CMDB and maintain accurate records of all CIs
• Evaluate and authorize changes to the configuration model and system
• Chair the Configuration Control Board to oversee changes and ensure alignment with organizational goals

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
• Minimum 5 years of experience in IT Configuration Management
• Certifications in ITIL, ITIL Service Transition, and/or Configuration Management Databases preferred
• Proven track record in leading Configuration Management efforts, particularly in the public sector

Education Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field

Education Requirements Credential Category

• Bachelor’s degree or equivalent work experience

Experience Requirements

• At least 5 years of relevant experience in IT Configuration Management
• Hands-on experience with CMDB tools and processes

Why work in Raleigh, NC

Raleigh, NC, is an innovative city with a strong tech community and numerous opportunities for professional growth. With its vibrant culture, excellent quality of life, and diverse range of activities, Raleigh is an ideal place to thrive both personally and professionally. The city’s commitment to education and research offers a supportive environment for professionals looking to advance their careers.