Description

NCDOT is seeking a contractor for the Engineering Content Management group who will be responsible for operations, access, and troubleshooting of SharePoint and web-based business solutions. This person will also handle security group audits. The ideal candidate must demonstrate outstanding customer service, urgency, self-direction, and technical expertise while supporting our SharePoint on-premise platform for a 12-month engagement.

Compensation and Benefits

• W-2 Rate up to $65/hour
• 1-year REMOTE contract
• Candidates must be local to the Triangle region of North Carolina
• May require up to 1-2 days per month in a Triangle area office for meetings

Why you should apply for this position today

This role offers the chance to work with a diverse group of professionals while enhancing your skills in a supportive and technologically advanced environment. You will be instrumental in maintaining essential services that support the NCDOT transportation lifecycle.

Skills

• In-depth experience with SharePoint, preferably SharePoint 2019 and SharePoint SE
• Experience with Active Directory
• Extensive experience with SharePoint security groups
• Proficiency in ServiceNow
• Familiarity with MS Teams and Microsoft Office tools, including Excel and Word
• Ability to be proactive and work independently
• Strong interpersonal skills to work with customers at various levels

Responsibilities

• Provide prompt, effective, and courteous support for all SharePoint-based application solutions within the ECM portfolio
• Monitor ServiceNow to ensure timely responses to problems, questions, and requests
• Resolve end-user issues swiftly, involving technical experts when needed
• Create and provide help documentation for common problems
• Gather and report issues on EAS systems during daily executive status calls
• Create new sites for Conceptual Express Designs, Preconstruction Projects, and upcoming Construction contracts
• Create and maintain access groups for various partners and internal teams
• Perform annual audits of access groups to ensure accurate membership and contact information
• Approve requests for lettings and grant access to Conceptual Express Design and Preconstruction Project sites
• Assist with ad hoc testing of new application development features as needed

Qualifications

• 10+ years of relevant experience in SharePoint and related technologies
• Proven experience in providing customer service and technical support

Education Requirements

• Relevant Certifications in SharePoint or related fields preferred

Education Requirements Credential Category

• IT or Computer Science related certifications and credentials are preferred

Experience Requirements

• 10+ years of experience with SharePoint and associated applications
• Preferred experience with NCID, NCDOT, GIS, ProjectWise, or HiCAMS

Why work in Raleigh, NC

Raleigh, NC, offers a dynamic blend of cultural activities, educational opportunities, and a vibrant tech community. With its rich history, beautiful parks, and a thriving job market, it’s an ideal place to build your career while enjoying a balanced lifestyle.