Description

We are seeking a dynamic Strategic Growth Partner to join our Customer Growth & Experience team. This role focuses on driving long-term growth and value for our key enterprise clients by aligning their strategic goals with our capabilities. In this position, you’ll work closely with cross-functional teams, deeply embedding within customer operations and acting as a trusted advisor to ensure customer satisfaction and success. The ideal candidate will be a proactive strategist with a strong background in customer success, supply chain logistics, and SaaS solutions, along with a proven track record of fostering impactful client relationships.

Company Culture and Environment

Our workplace fosters a casual and relaxed atmosphere, promoting collaboration and team engagement. We provide standing desks, recreational games, and a well-stocked kitchen, creating an environment that encourages comfort and creativity.

Career Growth and Development Opportunities

We prioritize continuous education and professional development, offering opportunities for team members to further their skills and advance their careers within the organization.

Detailed Benefits and Perks

• Competitive compensation package
• Health and wellness insurance with generous contributions (medical, dental, vision)
• Company-paid life insurance, short-term and long-term disability
• 4% 401(k) match with immediate vesting
• Flexible, uncapped paid time off (PTO) for salaried team members
• Generous PTO policy for hourly team members
• Company-paid holidays
• Onsite café and daily food trucks
• Convenient office location with easy access to major highways and ample free parking

Compensation and Benefits

• Competitive salary based on experience
• Comprehensive health coverage and wellness benefits
• Retirement savings plan with company matching
• Generous vacation and paid time off policy

Why you should apply for this position today

This role offers the chance to make a significant impact on key enterprise clients while working in an innovative and supportive environment. You’ll collaborate with cross-functional teams and play a critical role in aligning strategic goals with customer success, all while enjoying a vibrant company culture.

Skills

• Strong interpersonal, communication, and presentation skills
• Proven experience in customer success, account management, or consulting within supply chain, logistics, or SaaS
• Strong analytical skills with expertise in transforming data into actionable insights
• Ability to thrive in a fast-paced, dynamic environment
• Experience in developing and executing customized solutions based on client needs

Responsibilities

• Build and maintain strong, long-term partnerships with senior stakeholders across client organizations
• Engage daily with clients by embedding within their operations and participating in strategic planning
• Identify how client goals intersect with our offerings to create tailored solutions
• Monitor and analyze program performance by tracking key performance indicators (KPIs)
• Lead the development and presentation of customized solutions that align with clients’ strategic goals

Qualifications

• Bachelor’s degree in Business, Supply Chain, or a related field (MBA or Master’s preferred)
• 5+ years of experience in customer success, account management, or consulting
• Proven success in managing complex client relationships and supporting long-term growth

Education Requirements

• Bachelor’s degree in Business, Supply Chain, or a related field
• MBA or Master’s degree preferred

Education Requirements Credential Category

• Bachelor’s Degree

Experience Requirements

• 5+ years of relevant experience in customer success, account management, or consulting within the supply chain, logistics, or SaaS industry
• Experience in an embedded on-site role with direct customer engagement preferred

Why work in Orlando, FL

Orlando offers a vibrant lifestyle with a mix of entertainment, culture, and innovation. Known for its world-class attractions and diverse culinary scene, the city provides ample opportunities for professional development within a thriving business community. With beautiful weather year-round and a rich local culture, Orlando is an excellent place to work and live.