Description

Are you passionate about helping students achieve their educational goals? Do you have excellent communication skills and a talent for providing top-tier customer service? If so, we’d love to have you on our team!

As a Call Center Agent, you’ll play a vital role in guiding students through the enrollment process, providing essential information, and ensuring a seamless experience from inquiry to enrollment. This role involves high-touch interactions through inbound and outbound calls, making every student feel supported and valued.

Company Culture and Environment

We foster a dynamic, student-focused environment where your work makes a real impact. Collaboration is key, and we value contributions that enhance the overall student experience.

Career Growth and Development Opportunities

Training and professional development opportunities are provided to enhance your skills and support your career advancement.

Detailed Benefits and Perks

• Collaborative team culture with a commitment to excellence.
• Opportunities for training to stay updated on new programs, policies, and services.

Compensation and Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Generous vacation and paid time off policy.
• Flexible working hours.
• Opportunities for professional development and continuous learning.
• Remote work options available.

Why you should apply for this position today

This is a great opportunity to help students take the next step in their education while also growing your own career. You will have the chance to make a meaningful impact in the lives of students.

Skills

• Strong computer skills with the ability to navigate multiple systems efficiently.
• Excellent written and verbal communication skills.
• Goal-oriented, highly motivated, and passionate about helping students succeed.
• Ability to multitask and manage multiple student accounts.
• Strong problem-solving skills.
• Prior experience in recruitment, sales, or higher education is a plus.

Responsibilities

• Engage with prospective and current students via phone and email, providing information on programs, enrollment steps, and financial aid.
• Assist in increasing student inquiries, applications, and retention through exceptional customer service.
• Stay informed about recruitment events, information sessions, orientations, and registration deadlines.
• Occasionally assist students with course selection and registration.
• Provide guidance on financial aid status, payment processes, and next steps.
• Work within multiple systems to document interactions and track student progress.
• Attend remote training sessions to stay updated on new programs, policies, and services.
• Maintain professionalism and adhere to policies such as FERPA compliance.
• Collaborate with team members and supervisors, accepting feedback to improve processes.
• Perform other related duties as assigned.

Qualifications

• Associate degree or completion of at least 24 college credits, OR minimum of one year of experience in admissions, registration, financial aid, or student services, OR three years of relevant customer service or call center experience.
• Strong problem-solving skills and the ability to guide students toward the right programs.

Education Requirements

• Associate degree or completion of at least 24 college credits.

Education Requirements Credential Category

• Degree in Education, Communications, or a related field preferred.

Experience Requirements

• Minimum of one year of experience in admissions, registration, financial aid, or student services, OR three years of relevant customer service or call center experience.

Why work in St. Petersburg, FL

St. Petersburg offers a vibrant lifestyle with beautiful beaches, a rich arts scene, and numerous recreational activities. The city boasts a welcoming community and great opportunities for professional development in a variety of sectors.