Description

We are looking for a dedicated and customer-focused Call Center Agent to serve as a key point of contact for students. In this role, you will support prospective and current students by providing information, answering inquiries, and assisting with various aspects of the enrollment and retention process. This position involves high-touch inbound and outbound communication, requiring excellent customer service skills and professionalism.

Company Culture and Environment

Our workplace fosters a supportive and collaborative environment where every team member is valued. We prioritize professionalism and respect in interactions with students, colleagues, and institutional guests, creating a positive atmosphere for both staff and students.

Career Growth and Development Opportunities

We invest in our employees by offering remote training sessions to stay updated on new programs, policies, and student support services. This position offers the potential for professional development and career advancement through continuous learning and skill enhancement.

Detailed Benefits and Perks

While specific benefits are not detailed in the job description, the emphasis on training and the supportive work environment suggests a commitment to employee well-being and growth, enhancing job satisfaction and engagement.

Compensation and Benefits

• Competitive salary based on experience
• Opportunities for professional development and continuous learning

Why you should apply for this position today

If you are a proactive and customer-focused professional who enjoys helping students succeed, we encourage you to apply! This role allows you to make a meaningful impact on students’ educational journeys, providing essential support and guidance.

Skills

• Strong written and verbal communication skills
• Proficiency in computer systems and the ability to navigate multiple software applications
• Goal-oriented with excellent customer service and relationship-building abilities
• Ability to multitask and manage multiple student accounts
• Knowledge of Family Educational Rights and Privacy Act (FERPA) and commitment to compliance
• Passion for helping students find the right educational path

Responsibilities

• Engage with students via phone and email, providing guidance on the features and benefits of the school’s programs
• Assist with student recruitment, application processing, and retention efforts
• Stay informed about recruitment activities, information sessions, orientations, and registration events
• Support students with course selection and registration as needed
• Provide general financial aid information and guidance on next steps
• Understand the student payment process and financial workflows
• Work across multiple VPNs and student information systems to update records
• Manage multiple email accounts and systems for accurate information relay
• Participate in remote training sessions
• Maintain a professional and respectful approach in all interactions
• Follow provided guidelines, meet deadlines, and be receptive to feedback
• Perform additional tasks as assigned

Qualifications

• Associate degree or a minimum of 24 college credits, OR at least one year of experience in an educational setting, OR three years of relevant professional experience
• Proficiency in computer systems and software applications

Education Requirements

• Associate degree or equivalent educational background

Education Requirements Credential Category

• Education

Experience Requirements

• At least one year of experience working in an educational setting (admissions, registration, financial aid, or student records), OR three years of relevant professional experience

Why work in St. Petersburg, FL

St. Petersburg offers a beautiful seaside environment with a rich cultural scene, including art galleries, museums, and an array of dining options. The city’s warm climate and vibrant community make it an attractive place to live and work, supporting both personal and professional growth.