Description

As a Customer Service and Tracking Representative, you will play a key role in helping our team deliver exceptional service to our customers. You will assist customers with managing their supply chain needs, ensuring that shipments of raw materials, works-in-progress, and finished goods are picked up and delivered as scheduled. Your responsibilities will include tracking all shipments, resolving any issues that arise, and ensuring smooth communication with all involved parties.

Company Culture and Environment

The organization values strong communication and teamwork, fostering a culture where problem-solving and customer service are at the forefront. Employees can expect a supportive work environment that encourages proactive engagement and collaboration across teams.

Career Growth and Development Opportunities

This position offers opportunities for professional development through training sessions at headquarters and engagement in quarterly in-person meetings. Continuous improvement in processes is encouraged, which can lead to growth within the organization.

Detailed Benefits and Perks

• Remote work flexibility, with required in-person training and meetings
• Collaboration with various teams to build strong professional relationships
• Supportive management that fosters development and process improvements

Compensation and Benefits

• Competitive salary commensurate with experience
• Health, dental, and vision insurance options
• Retirement savings plan available
• Generous vacation and paid time off policy

Why you should apply for this position today

By joining our team, you will play a crucial role in ensuring customer satisfaction within the supply chain process. Your contributions will directly impact the efficiency and reliability of our operations, making a tangible difference in the service we provide.

Skills

• Excellent verbal, written, and interpersonal communication skills
• Strong customer service orientation and problem-solving focus
• Ability to read, interpret, and utilize forms and instructions effectively
• Proactive mindset with attention to detail
• Strong organizational and time management skills
• Proficient in basic computer skills (email, internet usage, and data entry)

Responsibilities

• Proactively address shipments that fall outside of standard tracking procedures and escalate as needed
• Collaborate with Customer Service and Dispatch teams to resolve issues with shipments
• Ensure timely pick-up and delivery of shipments according to customer requirements
• Manage and update shipment information in the Transportation System Management database
• Troubleshoot shipment issues promptly and keep customers informed
• Maintain professional, service-oriented interactions with customers

Qualifications

• High school diploma or GED required
• 1-2 years of experience in transportation or logistics industry preferred

Education Requirements

• High school diploma or GED

Education Requirements Credential Category

• High School Diploma or Equivalent

Experience Requirements

• 1-2 years of experience in the transportation or logistics industry preferred

Why work in Indianapolis, IN

Indianapolis offers a dynamic blend of urban amenities and Midwestern charm. The city is known for its strong job market, affordable living, and rich cultural scene, making it an appealing place for both personal and professional growth. As a hub for various industries, Indianapolis provides ample opportunities for career advancement and networking while enjoying a vibrant community atmosphere.