Description

We are a leading AI-powered contact center platform, dedicated to helping revenue teams maximize their success. Since 2006, we have been at the forefront of innovation, continuously developing solutions that drive customer growth while ensuring compliance with industry regulations.

As a Technical Product Manager II, you will play a critical role in shaping and enhancing our product offerings. You will be responsible for identifying market opportunities, advocating for customer needs, and driving product evolution to improve user experience and business growth.

Company Culture and Environment

Recognized as a “best place to work,” we foster a culture of integrity, persistence, and continuous learning. Our team spans the globe, working in a hybrid and remote capacity, promoting collaboration and innovation.

Career Growth and Development Opportunities

Join our innovative, growth-driven team and benefit from paid training and professional development. You will work closely with cross-functional teams to ensure our platform remains cutting-edge and have the opportunity to influence product direction significantly.

Detailed Benefits and Perks

• Competitive Compensation Package
• Stock Options
• 100% Employer-Covered Medical, Dental, Life Insurance & Long-Term Disability
• Affordable Vision Plan & Flexible Spending Account (FSA)
• Paid Time Off, Sick Time, Holidays, Bereavement Leave & Parental Leave
• Birthday Off!
• 401(k) Program with Generous Company Match
• No-Cost Employee Assistance Program & Travel Assistance
• Monthly Gym Membership Reimbursement
• Monthly Credits Toward Food & Beverages
• Company Outings & Team-Building Events
• Apple Laptop (for most roles)
• Supportive & Collaborative Team Environment

Compensation and Benefits

Base Salary Range: \(135,000 - \)150,000. Compensation packages are based on market benchmarks, experience, expertise, and geographic location. Equity is available for eligible full-time roles, along with a generous 401(k) match and comprehensive benefits.

Why you should apply for this position today

If you’re passionate about technology, innovation, and working in a fast-paced, collaborative environment, we’d love to meet you! You will have a unique opportunity to shape the future of AI-powered contact center solutions.

Skills

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience in software development)
• 5+ years of experience in product management, with a focus on B2B SaaS solutions
• 2+ years of experience in software engineering or development
• Experience in building API integrations
• Proven ability to work directly with architects and engineers
• Strong understanding of Agile development, including Scrum and Kanban
• Ability to effectively communicate technical concepts to both business and technical audiences
• Comfortable managing multiple priorities in a fast-paced environment

Responsibilities

• Lead the strategic roadmap for our API Partner Platform and internal tools
• Build strong relationships with internal teams and external stakeholders
• Develop scalable technical solutions that enhance system stability and reliability
• Act as the subject matter expert for our API Partner Platform
• Translate complex technical requirements into clear product features
• Represent customer needs to ensure our API platform is intuitive
• Define and prioritize the product roadmap based on market needs and user feedback
• Build and maintain strong partnerships with external vendors

Qualifications

• Educational Background: Bachelor’s degree in Computer Science, Engineering, or a related field
• 5+ years of experience in product management
• 2+ years of experience in software engineering or development
• Experience in Call Center, Lead Generation, or Customer Experience (CX) industries is a plus
• Familiarity with Call Tracking/Routing Platforms and real-time Revenue Execution Platforms is preferred

Education Requirements

Bachelor’s degree in Computer Science, Engineering, or a related field.

Education Requirements Credential Category

Bachelor’s degree.

Experience Requirements

5+ years of experience in product management, with a focus on B2B SaaS solutions. 2+ years of experience in software engineering or development, ideally within CCaaS, UCaaS, or other CX platforms.

Why work in Los Angeles, CA

Los Angeles offers a vibrant atmosphere with a diverse culture, beautiful beaches, and a thriving tech scene. With numerous opportunities for professional development and a rich array of entertainment options, LA provides an exciting lifestyle that supports both personal and career growth.