Description

The Technical Support role requires a candidate with a solid foundation in technical knowledge and problem-solving skills. You will work remotely with a structured schedule that includes evenings and weekends. The position demands strong attention to detail and the ability to troubleshoot technical issues related to both software and hardware, while maintaining a high level of customer satisfaction.

Company Culture and Environment

Our organization values teamwork, continuous improvement, and customer-centric service. We foster an environment where collaboration and effective communication are key to success, ensuring that all team members work together to achieve common goals.

Career Growth and Development Opportunities

This position offers professional development through a structured training program and opportunities for skill enhancement. You will gain valuable experience in technical support, which can lead to career advancement within the company.

Detailed Benefits and Perks

• Competitive pay structure
• Remote work flexibility
• Scheduled training to enhance skills
• Opportunity to work in a supportive team environment
• Consistent work schedule with specified hours

Compensation and Benefits

• Competitive salary based on experience
• Comprehensive training program lasting 2 weeks in-person
• Remote local work availability
• Structured 40-hour work week

Why you should apply for this position today

This role provides a chance to develop your technical skills while working in a supportive environment. By joining our team, you contribute to enhancing customer satisfaction and retention, making a real difference in their experience.

Skills

• Basic technical knowledge of Microsoft Windows and PC hardware
• Ability to troubleshoot application installations and system configurations
• Strong problem-solving skills in hardware and software applications
• Excellent communication and teamwork abilities
• Customer service orientation with a courteous and professional attitude

Responsibilities

• Resolve technical problems utilizing department tools and resources
• Enhance customer satisfaction by providing effective support
• Demonstrate continuous performance improvement and support company objectives
• Meet productivity and quality standards
• Collaborate effectively within a team to achieve resolution of issues

Qualifications

• 1+ years of experience in technical support
• Understanding of basic PC hardware and software
• Previous customer service experience is preferred

Education Requirements

• High school diploma or equivalent required
• Technical certifications are a plus

Education Requirements Credential Category

• High School Diploma / GED

Experience Requirements

• At least 1 year of relevant experience in technical support or a related field

Why work in Mason, OH

Mason offers a vibrant community with a blend of suburban comfort and access to urban amenities. Known for its family-friendly atmosphere, recreational parks, and cultural events, Mason provides a supportive environment for both personal and professional growth.