Description

The Telephone Sales Advisor plays a crucial role in managing telephone interactions with both internal and external customers. The primary focus is selling Protection Agreements on Sears products that customers currently own or have recently purchased. Additionally, the advisor addresses inquiries from existing or previous Protection Agreement customers, handling complex customer issues consistently.

Company Culture and Environment

Join our vibrant Sears Home Services sales team, where we foster a fun work environment that includes contests, activities, and recognition programs for our employees. Our central office in Longwood, FL, offers a friendly atmosphere and the opportunity to work onsite or remotely after training.

Career Growth and Development Opportunities

This position is a permanent role with the potential for growth following a successful training period. Agents can transition to remote work after a defined training period, allowing for increased flexibility.

Detailed Benefits and Perks

• Work-life balance with a 5-day work schedule
• Engaging work environment with employee contests and recognition programs
• Potential for remote work after 5 weeks of onsite training
• Sign-on bonus and comprehensive benefits package

Compensation and Benefits

• \(14.00/hr guaranteed plus uncapped commission, offering the potential to earn up to \)20/hr or more based on performance
• Paid $14/hr during orientation and training
• Full benefits package included

Why you should apply for this position today

This is an excellent opportunity to leverage your sales and customer service skills while making a significant impact on our members’ experiences. With immediate hiring and interviews happening the same week, you could start your new role as soon as November 28th.

Skills

• Excellent communication skills
• Strong sales skills with the ability to close sales
• Previous experience in customer-focused support or sales/call center roles is an asset
• Exceptional customer service and interpersonal abilities
• Ability to work independently with minimal supervision
• Proficient with computers and multitasking capabilities

Responsibilities

• Assist members in creating sales opportunities through inbound calls
• Effectively communicate product knowledge to inform customers about features, benefits, and uses of products
• Guide customers in their purchasing decisions
• Explain benefits of services and products
• Deliver superior customer service in all interactions
• Evaluate customers’ potential product needs and provide appropriate recommendations
• Focus on customer retention through quality service

Qualifications

• Must be able to work evenings and weekends
• Local candidates preferred due to training requirements

Education Requirements

• High school diploma or equivalent (specific degree requirements not mentioned)

Education Requirements Credential Category

• High School Diploma or equivalent

Experience Requirements

• Previous experience in sales or customer service roles is highly beneficial

Why work in Longwood, FL

Longwood, FL, is a vibrant community offering a blend of suburban convenience and access to urban amenities. With a variety of parks, recreational areas, and a welcoming atmosphere, it provides a perfect environment for work-life balance. Enjoy a central location with easy access to larger cities while embracing the charm of a friendly community.