Description

The Training and Support Specialist will provide essential support for Medicaid Direct and Medicaid Managed Care Training Projects within the DHHS Division of Health Benefits. This role involves creating both in-person and online training materials to aid organizational initiatives and various business units. The ideal candidate will possess strong instructional design abilities and technical knowledge, along with excellent content development and writing skills. A key aspect of this role is the facilitation and support of live virtual meetings and events, requiring strong communication, collaboration, and presentation skills.

Company Culture and Environment

This role emphasizes professionalism, responsiveness, and attention to detail, highlighting a company culture that values timely deliverables and collaboration among team members.

Career Growth and Development Opportunities

The position offers opportunities for continual learning and professional development, particularly through mastering new software and collaborating with subject matter experts.

Detailed Benefits and Perks

• W-2 Rate up to $35/hour
• 11-month HYBRID contract
• Remote work options available upon approval
• Opportunities to work directly with various organizational roles

Compensation and Benefits

• Competitive hourly rate
• Flexible work arrangements (hybrid/remote)

Why you should apply for this position today

This is a unique opportunity to contribute to impactful training projects within the Medicaid system while enhancing your skills in instructional design and content development. You will work alongside experienced professionals and have the opportunity to make a meaningful impact on employee learning initiatives.

Skills

• Strong instructional design knowledge
• Excellent writing and content development abilities
• Proficiency with SharePoint page administration
• Experience with Adobe Articulate (Storyline and Rise) & Camtasia
• Familiarity with MS Teams
• Good research skills and attention to detail
• Ability to facilitate live virtual meetings and events
• Interest in learning new software

Responsibilities

• Create in-person and online training content
• Develop resources to support employee learning (tips, job aids, templates)
• Facilitate and support live virtual meetings and events
• Collaborate with various organizational roles to enhance training programs
• Meet required timelines for deliverables

Qualifications

• Strong presentation and communication skills
• Professional demeanor and responsive attitude
• Experience developing curriculums or training with subject matter experts preferred
• Experience creating training videos and microlearning a plus

Education Requirements

• Relevant degree or certification in a related field preferred

Education Requirements Credential Category

• Bachelor’s degree in Education, Instructional Design, or related field preferred

Experience Requirements

• Previous experience in training and instructional design is preferred
• Familiarity with tools such as Adobe Articulate and Camtasia is an advantage

Why work in Raleigh, NC

Raleigh is known for its vibrant culture, excellent educational institutions, and a growing job market, making it an attractive city to live and work. The area offers a blend of modern amenities and natural beauty, providing a balanced lifestyle for professionals. With a supportive community and numerous opportunities for career growth, Raleigh is an ideal location for those seeking to advance their careers.