Description

The Training and Support Specialist will be responsible for creating both in-person and online training content to support various organizational initiatives and business units. This role requires strong instructional design and technical knowledge, as well as excellent content development and writing skills. The position involves developing resources to support employee learning, such as tips, job aids, and templates, along with facilitating and supporting live virtual meetings and events. Candidates must demonstrate strong presentation, communication, and collaboration skills, along with a professional demeanor and attention to detail.

Company Culture and Environment

The Division of Health Benefits emphasizes a supportive and collaborative environment where teamwork is essential. The hybrid work model indicates a flexibility that values both in-person and remote participation, fostering a balance between individual work styles and collective goals.

Career Growth and Development Opportunities

This position provides opportunities to work closely with experienced professionals in organizational development, contributing to personal growth and enhancing skill sets related to instructional design and training methodologies. The role also encourages continuous learning and adaptation to new software tools, which can enhance a candidate’s marketability and career trajectory.

Detailed Benefits and Perks

• Hybrid work model with a combination of onsite and remote work options
• Monday-Friday, 8-5 working hours with no travel required
• Opportunities to develop and implement innovative training programs
• Collaboration with a diverse team of specialists in the field

Compensation and Benefits

• W-2 Rate - up to $35/hour
• Training and support provided for professional development
• Flexible working arrangements upon approval

Why you should apply for this position today

This role offers the chance to make a significant impact on employee training and development within a reputable organization. By applying, you will be part of a dynamic team that values learning and innovation, providing you with a fulfilling and rewarding career.

Skills

• Strong instructional design and technical knowledge
• Excellent content development and writing skills
• Proficiency in SharePoint page administration, Adobe Articulate (Storyline and Rise), Camtasia, and MS Teams
• Good research skills
• Ability to create engaging training materials and resources
• Strong presentation, communication, and collaboration skills
• Attention to detail and ability to meet deadlines

Responsibilities

• Create in-person and online training content
• Develop resources to support employee learning, such as tips and job aids
• Facilitate and support live virtual meetings and events
• Collaborate with subject matter experts to develop curricula
• Create training videos and microlearning content
• Keep the team updated on changes to software tools and technologies

Qualifications

• Experience with instructional design tools and software
• Previous experience in developing training content
• Proven ability to collaborate with a team and contribute to projects
• Experience in curriculum development preferred

Education Requirements

• Bachelor’s degree in Education, Instructional Design, or a related field

Education Requirements Credential Category

• Bachelor’s degree preferred

Experience Requirements

• Relevant experience in training and support roles
• Familiarity with the tools mentioned (SharePoint, Adobe Articulate, Camtasia, MS Teams)

Why work in Raleigh, NC

Raleigh offers a vibrant blend of culture, history, and innovation, making it an attractive place to live and work. The city is known for its friendly community, strong economic growth, and numerous opportunities for professional development. With a thriving tech scene, beautiful parks, and a variety of recreational options, Raleigh provides a well-rounded lifestyle that supports both personal and professional growth.