Description

VCA Midwest Veterinary Referral & Emergency Center in Omaha, NE is searching for a dedicated Patient Care Coordinator to join our fast-growing, AAHA-accredited, multi-doctor specialty and emergency/critical care practice. This key position is crucial to our client service team, reporting to the hospital Client Service Supervisor & Hospital Administrator. The role centers on client communication, record keeping, financial case management, and ensuring that treatment plans are updated alongside providing patient status updates and follow-ups.

Company Culture and Environment
We foster a friendly and supportive work environment, placing a strong emphasis on creating a positive atmosphere for both our clients and employees. Our team is dedicated to delivering exceptional client service and is committed to maintaining a healthy workplace culture.

Career Growth and Development Opportunities
Joining our team opens doors for professional development and advancement within the veterinary field. We encourage our employees to grow their skills and knowledge in a dynamic environment.

Detailed Benefits and Perks

• Comprehensive health benefits
• Flexible scheduling with a focus on work-life balance
• Opportunities for continuous training and development
• Team-oriented work environment

Compensation and Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance options
• Paid time off and sick leave
• Retirement savings plan with employer contributions

Why you should apply for this position today
This is an exciting opportunity to be part of a well-respected veterinary practice that values client satisfaction and teamwork. If you are looking to make a difference in the lives of pets and their owners, this role offers the chance to do just that.

Skills

• Exceptional client service and interpersonal skills
• Strong communication abilities
• Knowledge of veterinary terminology, disease processes, and procedures
• Ability to work in a fast-paced environment
• Dedication to a positive work environment

Responsibilities

• Manage client communications and foster relationships
• Maintain accurate records and treatment plans
• Oversee invoice auditing, financial case management, and collections
• Provide patient status updates and follow-ups
• Work weekends and holidays to support emergency and critical care departments

Qualifications

• Experience in client service or a veterinary setting preferred
• Strong interpersonal skills and a client-oriented approach
• Familiarity with veterinary terminology and procedures

Education Requirements

• High school diploma or equivalent
• Additional training in veterinary care or client service is a plus

Education Requirements Credential Category

• High School Diploma or equivalent; relevant certifications preferred

Experience Requirements

• Previous experience in a client service role, preferably within the veterinary field
• Knowledge of financial case management and invoicing processes

Why work in Omaha, NE
Omaha is a vibrant city with a welcoming community and a rich cultural scene. It offers a balanced lifestyle with a mix of urban amenities and access to nature. Known for its affordable cost of living and diverse recreational opportunities, Omaha provides an excellent environment for both personal and professional growth.