Description

The Voice Engineer is responsible for the design, implementation, and ongoing management of Cisco Unified Communications systems across a large mental healthcare system. This role will ensure the reliability, performance, and security of the voice communication infrastructure, supporting multiple facilities and a diverse range of healthcare professionals. The successful candidate will work closely with IT teams, vendors, and end-users to provide high-quality voice communication solutions that enhance the operational efficiency and care delivery within the organization.

Compensation and Benefits

• W-2 Rate Up to $40/hour
• 1 Year HYBRID contract
• Health, dental, and vision insurance options available
• Opportunities for training and skill development
• Flexible working hours to support work-life balance

Why you should apply for this position today

This position offers a unique opportunity to make a significant impact in a large mental healthcare system, ensuring effective voice communication solutions that improve care delivery. By joining this dynamic team, you will have the chance to collaborate with skilled professionals and contribute to meaningful projects.

Skills

• In-depth knowledge of Cisco Unified Communications Manager (CUCM), Unity Connection, and other Cisco voice products
• Strong troubleshooting skills focused on root cause analysis and problem resolution
• Excellent communication and interpersonal skills
• Project management skills to manage multiple priorities and deadlines

Responsibilities

• Design, deploy, and manage Cisco Unified Communications solutions
• Perform regular maintenance, updates, and troubleshooting of systems
• Monitor system performance and proactively address potential issues
• Provide tier 2 and 3 support for voice communication issues
• Conduct training sessions for end-users and IT staff
• Collaborate with IT teams, vendors, and service providers
• Lead or participate in voice-related projects and report progress

Qualifications

• 5+ years of experience in voice engineering
• Proven experience managing large-scale, multi-site voice communication systems
• Experience in the healthcare industry, particularly in a mental healthcare setting, is preferred

Education Requirements

• Bachelor’s degree in information technology, Telecommunications, or a related field
• Equivalent work experience may be considered

Education Requirements Credential Category

• Cisco Certified Network Professional (CCNP) Collaboration or Cisco Certified Internetwork Expert (CCIE) Collaboration is highly desirable
• ITIL certification is a plus

Experience Requirements

• 5+ years of relevant experience in voice engineering
• Experience with voice gateways, session border controllers (SBCs), and SIP trunking is preferred

Why work in Raleigh, NC

Raleigh, NC, known for its thriving tech scene and vibrant community, offers a unique blend of culture, innovation, and a high quality of life. The city provides numerous opportunities for professional development and is home to a diverse range of recreational activities, parks, and dining options. Working in Raleigh means joining a forward-thinking workforce while enjoying all the benefits of a supportive community.