Description

Are you passionate about creating seamless virtual experiences and supporting learners? We are seeking a technically savvy and customer-focused Webinar Operations Associate to join our growing team! If you enjoy working in a dynamic, remote environment and have a strong background in webinar production and customer support, we’d love to hear from you.

As a Webinar Operations Associate, you will play a crucial role in delivering high-quality live webinars while providing exceptional customer support. You will troubleshoot technical issues, manage webinar broadcasts, and ensure an excellent user experience. This role requires a blend of strong communication, problem-solving, and technical skills to ensure smooth operations and customer satisfaction.

Company Culture and Environment

We are committed to creating a diverse and inclusive work environment and welcome candidates from all backgrounds to apply. Join a team where hard work is valued, and growth is encouraged.

Career Growth and Development Opportunities

This position offers opportunities for professional development and growth within a supportive team environment.

Detailed Benefits and Perks

• Flexibility to work remotely
• Opportunity for an annual discretionary bonus based on both individual and company performance
• Comprehensive benefits package, including health insurance and retirement plan
• Paid time off

Compensation and Benefits

• Starting hourly pay of $20 per hour

Why you should apply for this position today

By stepping into this role, you will directly influence the quality of our virtual learning experiences while working alongside a dedicated team in a fast-paced environment.

Skills

• Strong collaboration skills and a quick response time
• Excellent organizational skills, with a keen attention to detail
• Outstanding verbal and written communication skills
• Effective time management skills, with the ability to meet deadlines
• Proficiency in Microsoft Office Suite and general computer skills
• Ability to troubleshoot and resolve problems efficiently
• A focus on continuous improvement and creative problem-solving
• Comfortable working independently and as part of a team
• Adaptability to changing needs and priorities
• A positive and professional attitude toward colleagues and customers
• Ability to work effectively in a fast-paced, sometimes high-pressure environment
• Strong multitasking abilities with minimal supervision

Responsibilities

• Administer and deliver high-quality webinar broadcasts to learners
• Troubleshoot and resolve technical issues during live webinars to ensure smooth viewing experiences
• Conduct pre-production tests on equipment to avoid issues during live sessions
• Handle customer inquiries and resolve complaints, providing timely solutions and following up to ensure satisfaction
• Provide support for additional customer service needs, including phone and live chat support
• Adhere to communication procedures, guidelines, and policies
• Be available for evening/weekend shifts as needed
• Perform other duties as assigned

Qualifications

• A college degree, ideally in TV/Film/Video Production, Communications, Computer Science, Audio/Visual, or related fields
• Previous experience in customer service or technical support, especially with phone or live chat support

Education Requirements

• Bachelor’s degree or equivalent experience in a relevant field

Education Requirements Credential Category

• College degree preferred in relevant fields

Experience Requirements

• Experience with live production environments, filming, or live streaming video
• Familiarity with remote production environments and video conferencing technologies
• Proficiency in video/audio editing using Adobe Suite is a plus
• Knowledge of HTML5 video playback and CRM systems (Microsoft Dynamics experience is preferred)

Why work in Penbrook, PA

Penbrook offers a friendly community atmosphere with access to various outdoor activities and local amenities. It is an ideal location for those seeking a balance between work and leisure, complemented by a supportive community and convenient access to nearby larger cities.